Dreamland Bharat Sales Corp Privacy Policy

Introduction

This Privacy Policy explains how Rakesh Kumar, proprietor of Bharat Sales Corp, operating under the brand Dreamland Bharat Sales Corp ("we", "us", "our"), collects, uses, stores and protects personal information when you use https://dreamlandgift.in/ ("Website") and purchase our products or use our services.

About the Business

Bharat Sales Corp operates a retail business offering gifts, toys, festive decor and handcrafted custom boxes in Una, Himachal Pradesh. The Website is intended for customers in India.

1. Information We Collect

We may collect information that you provide when you create or use an account, sign in using Google, place an order, add or update your delivery address, contact us, request customer support, make or attempt to make a payment, or communicate with us regarding an order or delivery.

Depending on how you use the Website, this may include name, mobile/WhatsApp number, email address, delivery and billing address, order details, account information, customer-support communications, and information associated with Google Sign-In such as your name, email address and profile information made available to us through Google's authentication service.

We do not ask customers to provide their card PIN, UPI PIN, net-banking password or other payment authentication credentials to us. Payment information is processed through our payment service provider. We do not intentionally collect or store customers' full card numbers, CVV numbers, UPI PINs or banking passwords on our Website.

2. How We Use Your Information

We use customer information to create and manage accounts; process and fulfil orders; process payments and confirm payment status; arrange local delivery, courier delivery or Shadowfax shipping; send order, payment and delivery updates; communicate with customers; respond to enquiries and complaints; process eligible cancellations, replacements and refunds; prevent fraud and misuse; maintain and improve the Website and services; and comply with applicable legal and regulatory requirements.

We may send order and delivery updates through WhatsApp to the mobile number associated with your account.

3. Google Sign-In

If you choose to sign in using Google, Google may provide information required to authenticate your account, such as your name and email address and other profile information made available through Google Sign-In. We use this information to create and manage your Dreamland customer account and provide account-related services. Your use of Google's services is also subject to Google's own privacy policies and terms.

4. Sharing of Information

We may share relevant customer information with trusted third parties where necessary to provide our services, including payment gateway/payment service providers, Shadowfax and other courier or delivery partners, technology and hosting providers, communication providers used for order or delivery notifications, and government authorities or law-enforcement agencies where required by law. We only share information reasonably necessary for the relevant purpose. We do not sell customers' personal information to third parties.

5. Data Security

We use reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse or disclosure. However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements. Certain transaction information may therefore need to be retained even after an account is deleted.

7. Account Deletion

Customers may request deletion of their account through the account functionality available on the Website or by contacting us. An account can only be deleted when there are no pending deliveries and no pending or incomplete payments. If you have an order that has not yet been delivered or cancelled, or an amount that is still due or being processed, account deletion will be refused until that order is completed or cancelled and all payments are settled. Account deletion may also be delayed where necessary because of refunds, disputes, legal obligations or fraud-prevention requirements.

When an account is deleted, the profile details associated with it — such as your name, email address, phone number, linked sign-in details and saved addresses — are removed from our active systems. Records relating to past purchases are, however, maintained as part of our business and accounting records. These records continue to include the order reference and date, the items purchased, amounts, taxes and discounts, payment and refund status, transaction references, delivery and tracking status, and the contact and delivery details provided at the time the order was placed. Such records are kept because they form part of our transaction history and are required for accounting, taxation, dispute resolution and legal compliance purposes, and they are not used to contact you for marketing once your account has been closed.

8. Your Rights

Subject to applicable law, you may contact us to request access to, correction of, or updates to your personal information. You may also contact us regarding concerns about how your information is being used.

9. Third-Party Services

The Website may use third-party services including Google authentication, payment providers, logistics providers and other service providers. Information processed directly by these third parties may also be subject to their respective terms and privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or applicable legal requirements. The updated policy will be published on this page with the revised effective date.

11. Grievance Officer