Dreamland Bharat Sales Corp Refund & Cancellation Policy

1. Order Cancellation

Customers may request cancellation of an order within 5 hours of placing the order. Cancellation requests must be made within this 5-hour period. Once the order has been processed for dispatch, cancellation may no longer be possible. Customers should contact us as soon as possible if they want to cancel an order.

2. No General Returns

We do not accept general product returns. Returns are not accepted simply because the customer changed their mind, no longer wants the product, does not like the product after receiving it, or the product does not meet personal expectations where the correct, undamaged product was delivered.

3. Wrong Item Delivered

If you receive an item that is different from the item you ordered, please contact us after receiving the order. After verification, we may provide an appropriate replacement or refund.

4. Broken or Damaged Item on Arrival

If an item is broken or damaged when received, please contact us promptly after delivery. After the issue is reviewed and verified, we may provide an appropriate replacement or refund. Customers should contact us as soon as possible after receiving the damaged item so that the matter can be investigated and resolved.

5. No Refund for Refused Delivery

If a customer refuses or rejects delivery of an order, no refund will be provided. This applies to orders where the customer simply refuses to accept the shipment or is unavailable/unwilling to receive it.

6. 50% Advance COD Orders

Where the 50% advance COD option is available, the customer pays 50% of the order value in advance and the remaining amount is payable at delivery. The same cancellation, refund and delivery-refusal conditions in this policy apply to advance COD orders. Refusing delivery does not entitle the customer to a refund of the advance payment.

7. Refund Processing

Where a refund is approved, the refund will normally be processed within 7 days. Refunds for online payments will generally be made through the original payment method or payment channel, subject to the payment provider's processing procedures. The time taken for the amount to appear in the customer's account may depend on the relevant bank or payment provider.

8. How to Request a Cancellation, Refund or Replacement

Customers can contact us using:

Email: bharatsalesdreamland@gmail.com

Phone: 9418148999

When contacting us, please provide the order number, customer name, registered mobile number, description of the issue and relevant details about the product received.

9. Manufacturer Warranty

If a product carries a separate manufacturer's warranty, warranty claims may be subject to the manufacturer's warranty terms and conditions.